- Festival Special
- Instant Food
- Home Kitchen
At thedesifood.com, we take great care to ensure that our packages reach you in good condition. However, if you receive a package that is damaged or has been opened, we will give you a full refund or send you a new package, whichever you prefer.
If you find that any of the packs inside the box are unsealed or any of the products are not in good condition, we will give you a full refund for those specific items. We want you to be completely satisfied with your purchase and we will do everything we can to make things right if there's a problem.
We want you to be completely satisfied with your purchase! If for any reason you're not, please let us know within a day by emailing us. We'll be happy to process your refund and make things right. We may need a picture to help us understand the issue, but we promise to make the process as easy and stress-free as possible.
You may request the cancellation of your order as long as it has not yet been shipped. However, please note that custom packaged products altered for your needs cannot be canceled. If you decide to cancel before shipping, a full refund will be provided, and we will assure quick & prompt processing of refund requests within one day of receiving your cancellation notice.