FAQs for Shopping at The Desi Food

All our products are sourced and shipped directly from trusted local vendors from India to ensure authenticity and quality.

Shipping charges and delivery times vary by location. You can go through our shipping policy to know the delivery charges for your country.

Typically, items are shipped within 1-5 business days. However, in rare circumstances, it may take a little longer for the dispatch.

Delivery times depend on your location and chosen shipping method. Typically, orders are delivered within 4-20 business days.

We use carriers such as DHL, UPS, DPD, FedEx, Aramex, and others.

No, the order value already includes all applicable taxes and customs fees.

• Select your delivery country and preferred currency of payment at the top right corner.
• Browse the products and choose the ones you want to buy. You can also use the “search” option to find the right product.
• Select the product variant you need.
• When you're ready to check out, click on the cart button at the top right corner of the page.
• Enter your email address and your shipping/billing address.
• Click "Continue to next step" and add your payment information.
• Click "Place Order" to complete your purchase.

Yes, once your order is shipped, we’ll send you a tracking link via email and Whatsapp. You can also track your order here.

You will receive an order confirmation to your registered email address, and Whatsapp with the items in the order.

We accept major credit/debit cards, and other secure payment methods.

Absolutely. We use secure payment gateways and encryption to protect your information.

If you receive a damaged or incorrect product, you can request a return or exchange within 2 days of delivery. Please refer to our return policy for more details.

Please contact us at support@thedesifood.com immediately with your order details, and we’ll assist you promptly.

You can reach us via email at support@thedesifood.com or use the contact form on our website. You can also connect with us through Whatsapp on +91 91567 56788

Yes, if you find a lower price on an identical product from a known online seller who ships from India, we will gladly match that price.

For bulk orders, please contact us at support@thedesifood.com for special discounted pricing. To know more, please go through our bulk order policy.

Yes, you can refer friends and earn rewards. Check our referral program page for more details.

Visit the "Suggest a Product" page. Fill in your contact information. Share details about the product you need—more information helps us locate it more effectively!

The Desi Food is an online store dedicated to bringing authentic Indian products to you. We source our products from trusted Indian vendors and handle the shipping directly to your doorstep. While we ensure prompt delivery, any issues with product quality should be directed to the source brand.